{"id":45228,"date":"2026-06-25T11:23:47","date_gmt":"2026-06-25T09:23:47","guid":{"rendered":"http:\/\/Studer_USR"},"modified":"2026-06-29T15:59:24","modified_gmt":"2026-06-29T13:59:24","password":"","slug":"por-que-no-funciona-mi-xcom-lan","status":"publish","type":"docs","link":"https:\/\/studer-innotec.com\/es\/support\/faq\/serie-de-cargadores-mppt-vario\/solucion-de-problemas\/por-que-no-funciona-mi-xcom-lan\/","title":{"rendered":"\u00bfPor qu\u00e9 no funciona mi xcom LAN?"},"content":{"rendered":"

Problema<\/strong>
\nDurante una nueva instalaci\u00f3n, el xcom LAN se configur\u00f3 siguiendo las instrucciones proporcionadas en el manual de usuario y la gu\u00eda r\u00e1pida. El GUID no aparece en el portal web y el xcom LAN no funciona. <\/p>\n

Paso 1 de la soluci\u00f3n:<\/strong>
\nVuelve a configurar el xcom LAN siguiendo todos los pasos (configurador xcom y reinserci\u00f3n de la tarjeta SD en el xcom 232). Desconecta el cable Studer Can Bus del xcom 232 y vuelve a conectarlo; esto reiniciar\u00e1 el xcom y el Moxa. La configuraci\u00f3n solo se completar\u00e1 cuando aparezca el siguiente mensaje: \u00ab(090) Servidor conectado\u00bb. Si no aparece el mensaje \u00ab(090) Servidor conectado\u00bb, se trata de un problema de configuraci\u00f3n, de conexi\u00f3n a Internet o de hardware. <\/p>\n

 <\/p>\n

Paso 2 de la soluci\u00f3n:<\/strong>
\nInstala la utilidad Nport Search Utility y accede a la interfaz de Moxa. Visite el sitio web del Moxa Nport 5110A y descargue la utilidad Nport Search Utility en la secci\u00f3n \u00abDrivers & Software\u00bb (https:\/\/www.moxa.com\/product\/NPort_5110.htm). P\u00f3ngase en contacto con Studer para obtener el procedimiento detallado con ilustraciones.<\/p>\n

 <\/p>\n

Problema de configuraci\u00f3n<\/strong>
\nDe forma predeterminada, la red local xcom funciona en modo DHCP\/BOOTP. Puede configurar una direcci\u00f3n IP est\u00e1tica accediendo a la pasarela (interfaz Moxa). <\/p>\n

    \n
  1. Haz clic en \u00abConfiguraci\u00f3n de red\u00bb en la barra de navegaci\u00f3n<\/li>\n
  2. Cambiar la configuraci\u00f3n de IP de \u00abDHCP\/BOOTP\u00bb a \u00abEst\u00e1tica\u00bb<\/li>\n
  3. Configurar la direcci\u00f3n IP, la m\u00e1scara de red, la puerta de enlace y el servidor DNS<\/li>\n
  4. Haz clic en \u00abEnviar\u00bb<\/li>\n
  5. Haz clic en \u00abGuardar\/Reiniciar\u00bb<\/li>\n<\/ol>\n

    Problema relacionado con Internet o la red<\/strong>
    \nSi est\u00e1s conectado a una red corporativa, es posible que el puerto TCP 83 est\u00e9 bloqueado debido a la configuraci\u00f3n de seguridad. Modifica la regla de salida para este puerto. Verifica la configuraci\u00f3n de red con tu proveedor de servicios de Internet. <\/p>\n

     <\/p>\n

    Problema de hardware<\/strong>
    \nEs posible que el contador TX de la tarjeta Moxa no funcione. Si este contador muestra cero, la l\u00ednea TX de la tarjeta xcom est\u00e1 da\u00f1ada y debe ser reemplazada. Ponte en contacto con el servicio de asistencia de Studer Innotec para que te reemplacen el dispositivo. Haz clic en \u00abMonitor\u00bb en la barra de navegaci\u00f3n y luego en \u00abAsync\u00bb. <\/p>\n

    Si el contador Rx est\u00e1 en 0, significa que el equipo est\u00e1 defectuoso. Env\u00ede el conjunto completo xcom LAN (xcom 232, Moxa y cable serie) a Studer para su reparaci\u00f3n. Si los contadores Rx y Tx est\u00e1n ambos en 0 y ha configurado una direcci\u00f3n IP est\u00e1tica, verifique que su servidor DNS sea p\u00fablico (por ejemplo, 8.8.8.8 (Google) o 1.1.1.1 (Cloudflare)). Una comunicaci\u00f3n funcional entre el Moxa y el xcom 232 mostrar\u00e1 valores en Rx y Tx (la informaci\u00f3n se env\u00eda y se recibe). <\/p>\n

     <\/p>\n

    Restablecimiento a los ajustes de f\u00e1brica y reconfiguraci\u00f3n del xcom<\/strong>
    \nAl igual que con otros dispositivos Studer, es posible realizar un restablecimiento de software del xcom para restaurar sus ajustes de f\u00e1brica. Consulte la secci\u00f3n de preguntas frecuentes (FAQ) para obtener m\u00e1s informaci\u00f3n sobre el restablecimiento de f\u00e1brica. Si utiliza un xcom LAN o un xcom GSM, el usuario cuenta con un xcom 232, as\u00ed como con un m\u00f3dem LAN o GSM. Despu\u00e9s de ejecutar el configurador del xcom, el xcom 232 se configurar\u00e1 como xcom LAN o xcom GSM para funcionar con el m\u00f3dem correspondiente. Cuando se aplica un reinicio de software a un xcom LAN o xcom GSM, el xcom se reconfigurar\u00e1 como xcom 232i con los ajustes de f\u00e1brica. Por lo tanto, es necesario volver a realizar el proceso de configuraci\u00f3n del xcom, lo que genera una nueva configuraci\u00f3n y, por lo tanto, un nuevo identificador para el registro en el portal. Esta operaci\u00f3n puede provocar un uso excesivo de datos al recuperar toda la informaci\u00f3n local del xcom en el portal. Tenga en cuenta que esto puede generar un alto tr\u00e1fico de datos y, por lo tanto, gastos imprevistos en su conexi\u00f3n a Internet. <\/p>\n","protected":false},"excerpt":{"rendered":"

    Problema Durante una nueva instalaci\u00f3n, el xcom LAN se configur\u00f3 siguiendo las instrucciones proporcionadas en el manual de usuario y la gu\u00eda r\u00e1pida. El GUID no aparece en el portal…<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[514,488],"doc_tag":[516,494,495,496,497,606,498,499],"knowledge_base":[510,491,486],"class_list":["post-45228","docs","type-docs","status-publish","hentry","doc_category-solucion-de-problemas","doc_category-supervision-conexion-a-internet","doc_tag-accesorios","doc_tag-inversor-xtender-xth","doc_tag-inversor-xtender-xtm","doc_tag-inversor-xtender-xts","doc_tag-serie-de-cargadores-vario","doc_tag-serie-xtender","doc_tag-variostring-cargadores","doc_tag-variotrack-cargadores","knowledge_base-serie-de-cargadores-mppt-vario","knowledge_base-serie-de-inversores-cargadores-xtender","knowledge_base-supervision"],"year_month":"2026-07","word_count":684,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Sacha","author_nicename":"studer_usr","author_url":"https:\/\/studer-innotec.com\/es\/author\/studer_usr\/"},"doc_category_info":[{"term_name":"soluci\u00f3n de problemas","term_url":"https:\/\/studer-innotec.com\/es\/support\/faq\/baterias\/solucion-de-problemas\/"},{"term_name":"supervisi\u00f3n\/conexi\u00f3n a Internet","term_url":"https:\/\/studer-innotec.com\/es\/support\/faq\/baterias\/supervision-conexion-a-internet\/"}],"doc_tag_info":[{"term_name":"accesorios","term_url":"https:\/\/studer-innotec.com\/es\/support\/faq-tag\/accesorios\/"},{"term_name":"inversor xtender xth","term_url":"https:\/\/studer-innotec.com\/es\/support\/faq-tag\/inversor-xtender-xth\/"},{"term_name":"inversor xtender xtm","term_url":"https:\/\/studer-innotec.com\/es\/support\/faq-tag\/inversor-xtender-xtm\/"},{"term_name":"inversor xtender xts","term_url":"https:\/\/studer-innotec.com\/es\/support\/faq-tag\/inversor-xtender-xts\/"},{"term_name":"serie de cargadores vario","term_url":"https:\/\/studer-innotec.com\/es\/support\/faq-tag\/serie-de-cargadores-vario\/"},{"term_name":"serie xtender","term_url":"https:\/\/studer-innotec.com\/es\/support\/faq-tag\/serie-xtender\/"},{"term_name":"variostring cargadores","term_url":"https:\/\/studer-innotec.com\/es\/support\/faq-tag\/variostring-cargadores\/"},{"term_name":"variotrack cargadores","term_url":"https:\/\/studer-innotec.com\/es\/support\/faq-tag\/variotrack-cargadores\/"}],"yoast_head":"\nFAQ - \u00bfPor qu\u00e9 no funciona mi xcom LAN? - Studer Innotec<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/studer-innotec.com\/es\/support\/faq\/serie-de-cargadores-mppt-vario\/solucion-de-problemas\/por-que-no-funciona-mi-xcom-lan\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - \u00bfPor qu\u00e9 no funciona mi xcom LAN? - Studer Innotec\" \/>\n<meta property=\"og:description\" content=\"Problema Durante una nueva instalaci\u00f3n, el xcom LAN se configur\u00f3 siguiendo las instrucciones proporcionadas en el manual de usuario y la gu\u00eda r\u00e1pida. 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