Cookies + privacy policy

Review 29.08.2022

Privacy policy


This website is operated by Studer Innotec SA  and whose registered address is Rue de Casernes 57, 1950 Sion, Switzerland (“We”) are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.


This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable EU Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting  (our website) you are accepting and consenting to the practices described in this policy.

Types of information we may collect from you


We may collect, store and use the following kinds of personal information about individuals who visit and use our website:


Information you supply to us. You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form (contact form, warranty extension form). The information you give us may include your name, address, e-mail address and phone number, devices serial number, installer contact information. 


Information our website automatically collects about you. With regard to each of your visits to our website we may automatically collect information including the following:

  • technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform;
  • information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.



Our website uses Cookies to help us provide you with a useful and reliable browsing experience and to help us improve our site. Cookies are small files of letters and numbers that are stored on your device. When someone visits our website, we collect standard internet log information and details of visitor behaviour patterns. We collect this information in a way which does not personally identify anyone.


Cookies are small text files that are placed on your device to help our website provide a better user experience. Cookies are stored on your individual device and you have full control over their use.


How to change your cookie settings

You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time. To find out more about cookies and how to manage or delete them, visit 


Find out how to manage cookies on popular browsers:

Google Chrome

Microsoft Edge

Mozilla Firefox

Microsoft Internet Explorer

Apple Safari

To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit

If you choose to disable cookies, you may not be able to use all the features on our website.

The types of Cookies we use on this site are:


First Party Cookies

These are necessary Cookies that are set by this website directly. These Cookies are essential to the running of our website and are kept for the duration of a user’s visit. These keep track of things such as the session ID itself and whether the visitor has chosen to view the site in high visibility mode.


First Party Cookies set by this website



auth_userRecords when a user has logged in to the website (e.g. protected pages that require a user login).End of session
cms_userIdentifies a session that should not retrieve pages from cache (e.g. when a user is logged in to the CMS).End of session
highvisRecords if the user has switched to high visibility mode.End of session
PHPSESSIDDefault identifier that PHP uses for Cookies which are generated during a session.End of session
popup_seen_todayIndicates whether pop-up announcements have been viewed or notAt midnight


Third Party Cookies

These are Cookies set by other suppliers which we may be using to enhance our site and which are controlled by them. The following section details third party Cookies you might encounter through this site. For more information on these Cookies or to opt-out of third parties collecting any data regarding your interaction on our website, please refer to their websites for further information.


Google Analytics

Like many websites, we use Google Analytics to collect information about visitor behaviour, such as the number of visitors to the various parts of our website. We do this to compile reports that help us improve our site. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here, what documents you download and what you click on. This analytics data is not tied to personally identifiable information (e.g. your name or address) so this information cannot be used to identify who you are.


Below is a description of the Google Analytics Cookies we may use on this site and what they are used for:



_utm.gifLogs details about visitor’s browser and computerEnd of session
_utmaUsed to distinguish users and sessions2 years
_utmbUsed to determine new sessions/visits30 mins
_utmcUsed to determine the duration of a visitEnd of session
_utmvUse to determine visitor behaviour during a sessionEnd of session
_utmzStores the traffic source that explains how the user reached the site6 months
_utmtUsed to throttle request rate10 minutes
_utmt_masterTrackerUpdates the total number of page visits in anonymous formEnd of session
_gaUsed to distinguish users2 years
_gidUsed to distinguish users24 hours


You can find more detailed information about the Google Analytics Cookies we use by clicking here.


You can find out more about Google’s position on data privacy as regards to its analytics service, including information about the Google Analytics opt-out browser add-on in the Privacy Controls section here.


Other Third Party Cookies

We may use third party plugins or integrate with other websites or services (for example: Issuu PayPal, ParentPay, WisePay, facebook, twitter, Linkedin, YouTube, Instagram, vimeo).


For these to work they may set Cookies through our site. We do not control these Cookies and you should refer to their websites for their respective privacy policies or for further information on how to opt out of them collecting any data regarding your interaction on our website. Alternatively you may deactivate or restrict the transmission of Cookies by changing the settings of your web browser.



If you register for our free newsletter, the data requested from you, i.e. your e-mail address and – optionally – your name and address will be transmitted to us. At the same time, we save the IP address of the Internet connection from which you access our website as well as the date and time of your registration. As part of the further registration process, we will obtain your consent to the sending of the newsletter, describe the content specifically and refer you to this data protection declaration. We use the data collected in this way exclusively for sending the newsletter – it is therefore in particular not passed on to third parties.


You can revoke your consent to the newsletter dispatch at any time with effect for the future. All you have to do is inform us of your revocation or click on the unsubscribe link contained in every newsletter.

How we may use the information we collect


We use the information in the following ways:


Information you supply to us. We will use this information:

  • to provide you with information and/or services that you request from us;


Information we automatically collect about you. We will use this information:

  • to administer our site including troubleshooting and statistical purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • security and debugging as part of our efforts to keep our site safe and secure.


This information is collected anonymously and is not linked to information that identifies you as an individual. We use Google Analytics to track this information. Find out how Google uses your data at

Disclosure of your information


Any information you provide to us will either be emailed directly to us or may be stored in our datacenters based exclusively in Switzerland. We use a trusted third party website and hosting provider (Infomaniak) to facilitate the running and management of this website. Infomaniak meet high data protection and security standards and are bound by contract to keep any information they process on our behalf confidential. Any data that may be collected through this website that Infomaniak process, is kept secure and only processed in the manner we instruct them to. Infomaniak cannot access, provide, rectify or delete any data that they store on our behalf without permission.


We do not rent, sell or share personal information about you with other people or non-affiliated companies.


We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/ national institutions and authorities, unless required by law or other regulations.


Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Third party links


Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights – access to your personal data


You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the relevant authority.

Changes to our privacy policy


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.



Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to