We are here to help. Our dedicated technical service team assists our professional partners in every aspect related to the pre- and after-sales.
Send us your question via the support contact form and we will respond to you as soon as we can
The support team is ready to take your call whenever it fits you. Our team is at the factory in Switzerland available from Monday to Friday, from 8am till 4pm CET.
Please make sure you prepare all the system information before the call.
You can also write us in advance if you need phone assistance at a certain date for a specific commissioning or project.
Set up a call with the technical support team to identify the issue and establish an action plan.
Our network of service centers and partners provide different locations for repair your Studer devices more conveniently.
Partners (QSP, Service center)
You can send the device to our factory in Switzerland. We will analyze the device and provide you with a repair proposal.
Check the downloads section where you could find comprehensive technical documentation and user manuals that could help you identify an issue, solve problems and guide you through configuration and data analysis.
The studer power electronics are supplied by the energy coming from the battery. Please make sure that you check the battery status. We recommend checking your Studer device with another battery to confirm that the power electronics are not working properly.