Studer technical service
We are here to help. Our dedicated technical service team assists our professional partners in every aspect related to the pre- and after-sales.
Write us
Send us your question via the support contact form and we will respond to you as soon as we can
Call us
The support team is ready to take your call whenever it fits you. Our team is at the factory in Switzerland available from Monday to Friday, from 8am till 4pm CET.
Please make sure you prepare all the system information before the call.
You can also write us in advance if you need phone assistance at a certain date for a specific commissioning or project.
Repair
Identify the issue
Set up a call with the technical support team to identify the issue and establish an action plan.
Find a Studer qualified service partner
Our network of service centers and partners provide different locations for repair your Studer devices more conveniently.
Partners (QSP, Service center)
Send your device to Studer
You can send the device to our factory in Switzerland. We will analyze the device and provide you with a repair proposal.
Contact us
Warranty conditions
All products manufactured by Studer have a 10-year warranty period. Learn more about your Studer limited warranty conditions.
It is possible to extend the factory warranty an additional 5 years period (total 15-year warranty period) for the next3 with the studer care+ program.
Technical support
Check the downloads section where you could find comprehensive technical documentation and user manuals that could help you identify an issue, solve problems and guide you through configuration and data analysis.
A problem in your system?
Your studer device is usually the center of your energy system, responsible for managing the energy flows between the different parts. Please make sure that you have at your hand all the information about your solar, battery and AC setups.
Check the downloads section where you could find comprehensive technical documentation and user manuals that could help you identify an issue, solve problems and guide you through configuration and data analysis.
Powered by the battery
The studer power electronics are supplied by the energy coming from the battery. Please make sure that you check the battery status. We recommend checking your Studer device with another battery to confirm that the power electronics are not working properly.
Energy analysis for problem resolution
Monitoring and energy management tools are at your disposal for analyzing the overall performance of your energy system.
We recommend analyze your system data for the last days and weeks in case of an event using the studer monitoring portal or any other monitoring tool available. Sharing the monitoring data with our technical support team can also help us to identify the issue and provide a better service.
